faq

Custom Web / Mobile App / E-Commerce FAQs

What technologies do you work with?

We prefer to work on tried & tested technologies which have a bright future. For web, we use JavaScript (MEAN or MERN), Microsoft ASP.net stack as well as PHP for WordPress customizations, whereas our mobile app development team works in React Native, Java or Flutter.

We also use open-source technologies such as WordPress as they are cost-effective and supported by the community of developers worldwide. 

What if I want upgrades or changes to an app or website that has been developed by another agency?

To take over work done by other agencies, we charge a flat hourly rate of R550 per hour. In our experience, it is often better to redo an app from scratch unless the existing code & documentation is of high quality.

How about the legal side – Non-Disclosure Agreements, Contracts, etc.?

Yes, naturally both are available and even more. This helps to keep our business relationship transparent, safe and organized.

With every project we take on there are always:

  • Detailed proposal incl. deliverables, scope of work, time and cost
  • Invoice
  • Terms and Conditions
  • Non-Disclosure Agreement
  • Project site map & wireframes
What happens if a project runs above budget & who has to pay?

Melsoft is very proud to say we have never run above budget for any app or website we've delivered. We take deadlines & contracts very seriously, and therefore we do not charge our clients extra if the project runs above our time & cost budget.



Do you work with clients abroad?

Yes, we do and very often! Distance is no challenge in today’s virtual world.

We use the latest technologies to bring you the whole process of web development straight to your monitor, enabling you to have real time progress tracking of your application.

What are your price ranges and how do you charge?

Our pricing depends on the engagement model you choose to work with.

For apps or websites with a clear and simple requirements, we charge a flat fee based on the number of hours it takes to complete the project. These usually start at R25,000 but can go up to R150,000 depending on complexity and time to develop.

For apps or websites with unclear requirements, ongoing updates or evolving scope, we charge an hourly rate which is invoiced every month. The application is only released once you are satisfied with the outcome. You can expect to pay from R150,000 and above depending on complexity and time to develop.

Who owns the IP once the project is completed?

The client owns 100% of the application's IP once full payment has been made. 

How often do we send progress reports?

Progress reports are sent once every fortnight. These can be sent either via email or delivered during a physical meeting at our offices.

We will also give you access to our Click-Up Project Management software so you have real time tracking of your application's progress.

How do you perform quality assurance?

To ensure the project is bug & error-free, we perform an in-house testing process where we measure the application's performance & deliverables.

We are very happy for our clients to take part in the testing phase to ensure everything is done according to your requirements.

faq

Website Design FAQs

How much does a website cost?

Prices for website design vary based on the size of your site and the amount of content you wish to display. Click here to view our pricing options or contact us for a custom quote.

Can I pay for my website monthly?

Unfortunately, we do not have monthly payment packages for website design. This model has proved to not be profitable for us due to the time and effort we put in crafting high quality websites.

Do you only create WordPress websites?

For simple web design, Yes! WordPress is a great content management system that now powers more than 30% of the web. Its huge market share is due to it’s flexibility and ease of use. Don’t worry, we’ll teach you how to manage it and help you along the way.

Will I be able to update the site myself when it’s finished?

Yes! We love it when our clients take control of their website and learn to manage it on their own. We’ll provide you with a set of comprehensive video tutorials to help you learn your way around, as well provide you with a training session to help get you on your way.    (Note: We love to answer your questions!)

Will my website be mobile-friendly?

Absolutely! Having a mobile-friendly website is more important than ever! We work hard to ensure your website looks great on a variety of devices.

When do i pay?

We require a 50% deposit before beginning work, but you can decide to pay the full amount upfront and receive a 20% discount. All purchases come with a 14-day money-back guarantee with no questions asked.

How long does it take to develop my website?

On average, we shoot for a two to four week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, how soon the content is ready – all this affects the speed of completion. The functionality needs may also play a role – more complex sites will take more time to develop.

Do I have to be local to work with you?

Nope! We work with clients all over the world. Our whole team works remotely, allowing us to find the absolute best team for our business.

Will you maintain my site for me?

Of course! All our website design packages come with a ongoing maintenance, backups and updates so you don't have to worry about your site breaking at any time.

Do i have any input during the website design process?

A lot! Your input and feedback is crucial to this process. We’ll start with a lot of questions about your needs, your likes, your wants and work with you to develop just the right look and functionality. Feel free to come through our offices while we work on your site!

Where is my website hosted?

Your website is hosted on Domains' super fast WordPress hosting server. We highly recommend this host due to the fast speeds and 24/7 support, but we can work with any host you prefer.

Reach Out To Us

Didn't Find An Answer?

Send us a message using the contact form below or reach out to us at info@melsoft.co.za. We guarantee a response within 24 business hours.

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Get In Touch



    Contact Us

    Give us a call or make an appointment to visit us. We guarantee to answer all enquiries within 24 hours on business days.

    Our Address:

    7 Viscount Road, Bedfordview, Johannesburg, 2008

    Mail Us

    info@melsoft.co.za

    Call Us:

    +27 81 716 7573